How to make sure your internet is working

How to make sure your internet is working - right nowThis uses the Pli Helenite Image provided to all users.

Ok so here is the scenario .. I have great internet it works all the time on my PC or note book - but does not work on my dream box, why is that? How do I know if my dream box is working on the internet? The first thing to do is make sure your set top box is set up correctly. To do this we go to the network or communications settings and set it up.
press your menu button and you should see something like this select the setup option and press your OK button
If your PC is working on the Internet it does not follow your set top box is working on the internet

now depending on the image you are using press you will see an option for expert setting (if you do you see expert settings you will need to select that option) or you will see this menu if you have the upgraded Helenite image in your DM Box;
Click on the image to see a bigger view
You will either see (a) Communications settings [if you see this select it] or (b) on the Helenite image you will see this menu now select the System Settings option and press the OK button
If your modem router is working it does not follow your set top box is working on the internet as well
Click on the image to see a bigger view
Once you have selected either communications setting or networks you should see a menu like or similar to this one;

Note 1: make sure the network enable option is always on or on older images set to LAN Note 2: make sure the Domain Name Sever(DNS) and gateway are always the same number - regardless of what you think the DNS number should be. (Why well if your ISP changes the DNS address then your DMxxxx is always locked to that address, however if you make your DNS the gateway it will always be updated every time your ADSL/ Dialup connects to your ISP) How to set this up with your network can be seen on this link which is a link to power point presentation on this; http://www.jsat.tv/files/lansetup.zip
How do I know if my dream box is working on the internet?You can always check it out in real time at time you want to - your box has the tools built into it.


Now you have your local area network set up in your DMxxxx you have a few other tools to help check you have access to the internet. These are all under your BLUE button menu and under the Installed PPannels option. Press your blue button
If your PC is working on the Internet it does not follow your set top box is working on the internet

Now select the Show installed Ppanels Option and press your OK button and you will see something like this image. Make sure you select either of the Managing my DM500 options and once you highlight it press your OK button
Click on the image to see a bigger view

Now select the first option that is already highlighted on the menu screen, and press your OK button
If your modem router is working it does not follow your set top box is working on the internet as well

Now on this screen that comes up, you will be able to connect right here to www.jsat.tv and see that your internet is really working. To do this simply press your OK button over the highlighted option and make sure you read what it says at the bottom of this screen being;NOTE: if this screen just remains blank then check your internet connection as it is not working
Click on the image to see a bigger view

If your internet is working you will connect to www.jsat.tv and download this screen in real time;
Where it says;
************************************ * Congratulations your internet is * * working as you just downloaded * * this file you are reading to * * your set top box! * ************************************ I am located in Bangkok on the www.jsat.tv web site, so to be reading this file your internet connection MUST be currently working. ~~ WELL DONE ~~ BUT .. (read this BUT) This does not mean to say it will always be like this! If you can not read me in the future it means; [1] Your LAN connection from this box to your main internet router could be down [2] Your ADSL is down [3] Your ISP is having problems connecting to us here in Bangkok [4] Your DNS (domain name server) is having problems. This is the most common problem we find. This means (a) your DNS can not resolve this address to www.jsat.tv or (b) there is a problem with your ISP resolving this address at www.jsat.tv or (c) both the above. This can cause your system to appear to stop working when your web browser might be working. So we always use a backup DNS in our routers of 208.67.222.222 which works when the Thai DNS's do not. [5] Something else on your network has the same IP address as this set top box! [6] You added another set top box to your network - a clone maybe? *************************************** * NO we do not do card sharing period * * This file is from the web site at * * www.jsat.tv so go figure * * and this is not card sharing it is * * making full use of your DreamBox * ***************************************
How do I know if my dream box is working on my Local Area Network?You can always check it out in real time at time you want to - your box has the tools built into it.

Can you open your web browser (IE Exporer / Firefox) to your set top box? http://192.168.1.22 or the same IP address you have in this screen shown above?
If you can not do this then it means there is no LOCAL AREA NETWORK or LAN connection from your PC to your set top box. If the LAN connection is not working then your Internet or WAN (WIDE AREA NETWORK) connection will not work either. So check out two options above and make sure you see the lights on your modem router for your LAN cable plugged into it.
Ping your set top box to make sure it is working If you can not do this then it means there is no LOCAL AREA NETWORK or LAN connection from your PC to your set top box. If the LAN connection is not working then your Internet or WAN (WIDE AREA NETWORK) connection will not work either. So check out the two options above and make sure you see the lights on your modem router or HUB to ensure your LAN cable is really plugged into it.